Terms of service

These terms govern your use of hk-spice.com and orders placed with HK Pantry and Spice Co. By using this website or placing an order, you agree to these terms.

1. About this website

hk-spice.com is the online store for HK Pantry & Spice Co, based in Thunder Bay, Ontario, Canada. Orders are placed and paid through this site.

2. Ordering

Orders are placed through checkout. For questions about products, wholesale, or anything else: info@hk-spice.com

3. Pricing

Prices shown on the website are per item product prices in Canadian dollars (CAD). Total cost includes shipping, which is calculated at checkout.

4. Payment

We accept payment via Interac e-Transfer. The method is confirmed at the time of order. Orders ship only after payment is received.

5. Shipping

We ship via Canada Post, FedEx, or DHL based on destination and rate at the time of shipping. See our Shipping Policy for details.

6. Returns and refunds

See our Refund Policy. The refund window is 14 days from delivery. Damaged or defective products are covered in all cases.

7. Product information

We aim for accuracy in product descriptions, ingredient lists, and photographs. Slight variations may occur due to small batch production. Allergen information is listed on each product page and on packaging. Read this carefully if you have allergies or dietary restrictions.

8. Intellectual property

All content on hk-spice.com (text, photos, logos, branding) is owned by HK Pantry and Spice Co and may not be reproduced without permission.

9. Limitation of liability

We are not liable for indirect or consequential damages arising from the use of our products beyond the product price. This does not affect your statutory rights as a consumer under Canadian law.